Refund & Cancellation Policy

At THW – The Healthy World, customer satisfaction is our highest priority.

Advance orders may be cancelled only until 6:00 PM.

Orders cannot be cancelled after the daily cut-off time.

Refunds are available for damaged products.

Refunds are available for defective products.

Refunds are available for incorrect products.

Refunds are available when delivery exceeds the promised timeframe except in cases of force majeure.

Refund requests must be initiated on the same day as delivery.

Photographs of damaged products must be provided.

Products must remain unused and in original packaging unless damaged during transit.

Incorrect delivery information provided by the customer.

Minor variations in texture, color, or appearance of natural products.

Contact support via email or phone.

Approved refunds are processed within 5–7 business days.

Refunds are credited to the original payment method.

Eligible products may be exchanged instead of refunded.

Exchange requests follow the same conditions as refunds.

Subscription refunds apply only to the unused portion.

No delivery charges are applied.

Deliveries are made once daily during morning hours.

Naturaliv Foods Pvt. Ltd.

Email: support@thehealthyworld.com

Phone: +91 98 5086 5086